We support your right to share compliments, feedback, concerns or make a complaint. We welcome feedback and complaints as part of our commitment to provide quality services and to continual improvement of those services.
If you are happy with our Service, let us know. We appreciate you taking time to tell us what you liked about what we did or how we did it!
Please tell us if you have any concerns about our Service or ideas to make it better. If we don't know, we can't fix it. We understand that it is important to resolve issues promptly. Open and timely communication is important to us as it promotes a good relationship with you.
You will not be disadvantaged if you make a complaint. Talk to a staff member in the first instance or complete the Complaints form and send it in.
'Plain english' information about making a complaint can be found on the NSW Ombudsman website. Information about making a complaint can also be found at the Aged Care Complaints Commissioner website including resources in community languages. You can also ask for help in making a complaint - this could be from a friend, family member or Carer or an external Advocacy Agency. You can also communicate your complaint or feedback using the Telephone Interpreter Service on 131 450.
You can download the summary of our Complaints Handling Process or call us for more information on 9750 9344.